We accept payments through PayPal.
We accept purchase orders in the United States.
Purchase Orders may either be faxed to (212) 779 9505
or mailed to: 485 3rd Ave.
New York, NY 10010
We accept money orders and personal checks in U.S. funds from U.S. banks.
Money orders and checks need to be cleared before order can be processed.
Cancellation Policy
All our products are custom ordered for our valuable customers. As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence sleepysnyc.net and its respective customer become financially obligated to purchase and pay for the ordered product.
We at sleepysnyc.net try to remain the most customer friendly furniture website on the internet and will attempt to aid you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not.
Return Policy
If the order has arrived but you do not want to accept it for any reason you have 30 days to declare it. Please call us at (212) 779 9500 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization by sleepysnyc.net. The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse. Infrequently some items are sold and advertised as "Free delivery" items as part of a promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed.
After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be returned under any circumstances.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at (212) 779 9500.
Sleepysnyc.net only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens hardly ever, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs at (212) 779 9500 and e-mail the photographs of damages to admin@sleepysnyc.net within 5 business days of delivery. If the damages are
not promptly and fully noted and reported, we might not be able to assist customer with later claims. We reserve the right to repair furniture in customer's home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.
